About this Group

The IT Customer Support Services Group is appointed by the CIC Chief Information Officers (CIOs). The group discusses issues and shares best practices related to providing help desk support and other customer support services.

The IT Customer Support Services Group is endorsed and supported by the CIC Chief Information Officers (CIOs) for the purpose of sharing information and best practices about broad strategic issues related to customer support services, which, in turn, further informs the discussions of the CIOs. This group also provides opportunities for sharing among those colleagues with like challenges and interests. The chair of the IT Customer Support Services Group represents the group on the Technology Coordination Committee (TCC) and submits a biannual report which is compiled into the TCC Status Reports.